Understanding our policies for appointment cancellations and refunds
The cancellation and refund policy is only applicable for booking appointments.
When cancellation is initiated by the user:
Facility of change in date and timing will be provided, but no refund is applicable.
Neither consultation fees nor reschedule will be entertained.
In case cancellation is initiated by a relevant hospital due to unavailability of doctor:
100% of consultation fees and convenience fees will be refunded to the end user.
At the time of cancellation, the amount will be refunded via the same source of payment and will be subject to the payment terms of the source only.
Amount will be refunded within 7 working days.
Note: For any queries or assistance regarding cancellations or refunds, please contact our customer support team.